Call Center IVR

Interactive voice response allows touch tone callers to interact with a computer through speech or dialed instructions. Each response from the caller triggers the next recorded message until the call is completed.

Top IVR (interactive voice software) IVR vendors

Many businesses, including financial services and mortgage companies use IVR systems so that customers can receive account information without having to speak directly to an operator. IVR technology can also collect information, the user is prompted to answer questions by pushing numbers on a touch tone phone.

IVR systems allow callers to complete transactions or queries over the phone. This maximizes call center productivity- agents are optional when IVR is carefully implemented.

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