Call Center CTI

Computer Telephony Integration can integrate all of your call center phone, software and hardware functions.

Top CTI Vendors / Software Consultants

CTI systems integrate computers, telephony and networks. CTI empowers call centers to improve productivity and provide quick accurate customer responses.

The classic application for computer telephony is in call centers. The CTI switch "reads" the caller's number and sends the data to a computer. The computer compares the caller to the numbers database, then sends instructions on what the system should do with the call. The call could be routed to a specific type of agent or to the first available agent.

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