ACD Software- Automatic Call Distribution

Automatic Call Distribution maximizes productivity by automatically recognizing, answering and routing incoming calls.

Top ACD system vendors, call center software products

ACD is a PBX feature that routes inbound calls to specific groups of available agents. The software system automatically answers calls, queues the calls, plays pre-recorded announcements and offers real time statistics and historical reporting.

	ACD maximizes staff productivity
	ACD reduces staffing needs
	ACD improves customer service.

ACD software systems ensure that incoming contact center calls get handled in an efficient, customer friendly manner.

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